Thank you for shopping at SV Souq!
We are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we are here to help. Please review our refund policy below for more details.
To be eligible for a refund, your item must meet the following conditions:
The item must be unused, undamaged, and in its original packaging.
The item must be returned within 30 days of the delivery date.
Certain products are not eligible for refunds, including personalized items, hygiene-related products (such as trimmers or grooming devices), or any product marked as non-returnable at the time of purchase.
To initiate a refund, please follow these steps:
Contact Us: Reach out to our customer support team at [support@svsouq.com] with your order details, including your order number and the reason for your return request.
Return Authorization: Once your refund request is approved, we will send you a Return Authorization with instructions on how to return the item.
Return the Item: Ship the item back to us using a trackable shipping method. The customer is responsible for return shipping fees unless the product is defective or damaged upon arrival.
Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, we will process your refund to the original payment method used for the purchase. Please note that:
Refunds can take up to 7-10 business days to reflect in your account, depending on your payment provider.
Shipping fees are non-refundable unless the return is due to a defective product or an error on our part.
If your product arrives damaged or defective, please contact us immediately upon receipt of the item. We will:
Offer a full refund or exchange for the damaged/defective product.
Provide a prepaid return label for the item if the damage is our fault.
The following items are not eligible for refunds:
Personalized or custom products.
Hygiene products such as trimmers, razors, or hair removal items.
Digital products (such as downloadable content or software).
Items purchased during sales or clearance events marked as non-returnable.
If you prefer an exchange instead of a refund, please contact us within 30 days of receiving your item. We will process your exchange request and arrange for the return of your current item and the shipment of the replacement item.
If you have any questions or need assistance with a refund or exchange, please contact us at:
Email: support@svsouq.com
Phone: +971 56 799 2158
Address: UAE
This Refund Policy ensures transparency and gives customers clear instructions on how to return products and receive a refund. If you need any further adjustments or specific details added, feel free to let me know!
