Return & Refund Policy

Return & Refund Policy

At SVSOUQ, we want you to be completely satisfied with your purchase. We offer a simple and hassle-free return process.

Return Eligibility

• Items can be returned within 7 days of delivery.
• Products must be unused, in original packaging, and in the same condition as received.
• Proof of purchase (order number or receipt) is required.

How to Return

1. Contact us on WhatsApp: +971567992158 or email us with your order number.
2. We will guide you through the return process step by step.
3. Once we receive and inspect the item, your refund will be processed within 3-5 business days.

Refund Method

Refunds will be issued to the original payment method. Cash on delivery orders will be refunded via bank transfer or store credit.

Non-Returnable Items

• Items damaged due to misuse or negligence.
• Products without original packaging.
• Perishable or hygiene-related products.

For any questions, contact us on WhatsApp: +971567992158