Shipping Policy

Thank you for shopping at SV Souq!

We are committed to providing a smooth and reliable shipping experience for all our customers. Please read our shipping policy below to understand our shipping practices, fees, and delivery times.

1. Shipping Locations

We currently offer shipping within the UAE only. We are working on expanding to other regions and will notify you when we offer international shipping.

2. Shipping Methods and Costs

We offer several shipping options to suit your needs:

Standard Shipping: 5-7 business days.
Express Shipping: 2-3 business days (available for selected products and locations).
Same-Day Delivery: Available for orders placed before 12 PM (only for select locations within the UAE).

Shipping fees are calculated based on the weight, size, and delivery location of your order. You will see the exact shipping cost at checkout before completing your purchase.

3. Order Processing Time

All orders are processed within 1-2 business days from the time of purchase.
Orders placed after 12 PM on weekends or holidays will be processed the next business day.
You will receive an email with tracking details once your order has shipped.

4. Delivery Time

Standard Shipping: 5-7 business days, depending on the delivery location.
Express Shipping: 2-3 business days for most locations.
Same-Day Delivery: Available for orders placed before 12 PM.

Delivery times may vary due to weather conditions, holidays, or unforeseen circumstances. We will notify you of any delays in shipping and do our best to resolve them as quickly as possible.

5. Tracking Your Order

Once your order has shipped, we will send you a confirmation email with your tracking number. You can use this number to track the progress of your order through the shipping carrier’s website.

6. Shipping Restrictions

We are currently unable to ship to PO Boxes.
Some products may have restrictions on delivery to certain locations. If there are any issues with delivering your order, our customer service team will contact you directly.

7. Damaged or Lost Items

If your item arrives damaged or is lost in transit, please contact our customer service team immediately. We will assist you with filing a claim and ensure that you receive a replacement or refund if necessary.

Damaged Items: If your product is damaged during shipping, please keep the original packaging and take pictures of the damage. Contact us within 48 hours of receiving the item.
Lost Items: If your tracking number shows that your order has been marked as delivered but you have not received it, please contact us within 7 days of the marked delivery date so we can investigate.

8. Customs, Duties, and Taxes

For orders within the UAE, no additional customs fees, duties, or taxes are required. If you place an order outside the UAE (when international shipping becomes available), any applicable customs fees, duties, or taxes will be your responsibility.

9. Address Issues

Please ensure that your shipping address is correct and complete. We cannot be held responsible for delays or non-delivery due to incorrect address information provided at checkout.