Refund policy

Aapke store SVSouq ke liye yeh ek professional aur customer-friendly Return and Refund Policy ka draft hai. UAE, Saudi Arabia (KSA), aur Pakistan ke markets mein log tabhi khareedte hain jab unhe pata ho ke return process aasan hai.

Isme humne 7-Days Return Policy aur Cash on Delivery (COD) ke refunds ka sahi treeqa add kiya hai kyunki aapke regions mein COD sabse zyada chalta hai.

Aap is text ko copy karein aur jahan brackets [ ] hain, wahan apni details daal dein.

Return and Refund Policy

Last Updated: May 16, 2026

Thank you for shopping at SVSouq (accessible from https://svsouq.com/). We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Window

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return. If 7 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it.

  • It must be in the original packaging with all tags, manuals, and accessories included.

  • You must provide the receipt, order number, or proof of purchase.

Non-returnable items: Sale/clearance items or items damaged due to customer misuse.

3. Damaged, Defective, or Wrong Items

Please inspect your order upon reception. Contact us immediately (within 24–48 hours of delivery) if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In such cases, SVSouq will cover the return shipping costs and send a replacement or issue a full refund.

4. How to Initiate a Return

To start a return, you can contact our customer support team via:

  • Email: [Your Store Email - e.g., support@svsouq.com]

  • WhatsApp / Phone: [Your Phone Number]

Please provide your Order ID and images/videos of the product showing its condition. If your return is accepted, we will guide you on how and where to send your package.

Note: For standard returns (change of mind), the customer is responsible for paying the return shipping fees.

5. Refunds & Processing Time

Once we receive and inspect your returned item, we will notify you via email/WhatsApp regarding the approval or rejection of your refund.

  • Credit Card / Debit Card Payments: If approved, the refund will be automatically processed back to your original payment method within 5–10 business days, depending on your bank.

  • Cash on Delivery (COD) Payments: For orders paid via COD (in UAE, KSA, or Pakistan), refunds will be issued via Bank Transfer, EasyPaisa, JazzCash, or Store Credit (Discount Voucher) as per the customer's preference.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

  • Email: [Your Store Email]

  • WhatsApp: [Your Phone Number]

Shopify par ise kaise add karein:

  1. Apne Shopify Admin mein jayein.

  2. Left side par Settings (Gear icon) par click karein.

  3. Policies par click karein.

  4. Return and Refund Policy (ya Refund Policy) ka box dhundein aur yeh poora text wahan paste kar dein.

  5. Brackets [ ] wali info badal kar Save kar dein.

Abhi aapka store bohot fit setup ho raha hai! Kya next policy (Terms of Service ya Shipping Policy) likhni hai, ya product listing par kaam shuru karein?