Return & Refund Policy
Return & Refund Policy
At SVSOUQ, we want you to be completely satisfied with your purchase. We offer a simple and hassle-free return process.
Return Eligibility
- Items can be returned within 7 days of delivery.
- Products must be unused, in original packaging, and in the same condition as received.
- Proof of purchase (order number or receipt) is required.
How to Return
- Contact us on WhatsApp: +971567992158 or email us with your order number.
- We will guide you through the return process step by step.
- Once we receive and inspect the item, your refund will be processed within 3-5 business days.
Refund Method
Refunds will be issued to the original payment method. Cash on delivery orders will be refunded via bank transfer or store credit.
Non-Returnable Items
- Items damaged due to misuse or negligence.
- Products without original packaging.
- Perishable or hygiene-related products.
For any questions, contact us on WhatsApp: +971567992158